About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Independent Collection
The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality.
About Alex Hotel
Join Alex Hotel in Northbridge, Perth, just minutes from the city centre. Share our passion for great food, unique wines, and warm hospitality. Our cosy, sustainable rooms and vibrant communal spaces await. Be part of our team and create memorable experiences for inquisitive travellers.
About the role
We are looking for our next Guest Service Agent Superstar!
This role will suit a well-rounded hospitality or customer service professional with the flexibility and experience to work a variety of shifts through the week including weekends.
The successful candidate will have had previous experience working in reception/front desk/reservations, or a hospitality supervisor. While not essential, previous experience and understanding of the Opera Cloud system will be highly regarded.
When it comes to Front Office — excellent communication, attention to detail, problem-solving skills, high standard of personal grooming, and a professional, friendly and helpful demeanour are essential.
Our Guest Service Team also takes care of breakfast and barista coffee.
Key Responsibilities:
- Responding to all incoming reservations calls, emails and enquiries from guests, travel agents and corporate companies regarding accommodation
- Processing all reservations, cancellations and amendments to bookings
- Communicate guest special requests to relevant teams throughout the hotel including VIPs
- Communicate guest complaints to hotel management and assist in investigations and resolutions
- Be an expert on the hotel rooms, room rates and packages available and upsell when possible
- Assist Group Reservations and Reception when required
- F&B service, from Breakfast to Room Service.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Organisation and planning
- Time management
- Customer service
- Collaborative work ethic
- Desire to develop individually and as a team
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.