Front Office | Listed 28 February

Arawa Park Hotel – Guest Service Agent

New Zealand
Work type
Part Time
Arawa Park Hotel

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Independent Collection 

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality. 

About Arawa Park Hotel

Join us at Arawa Park Hotel Rotorua, where panoramic views over Arawa Racecourse meet city convenience. With the largest hotel rooms in Rotorua, and within easy walking distance to famous attractions and activities, this is your chance to elevate your career. Make you move.

About the role

The Guest service agent is a key member of the Front Office team responsible for exceptional service to every guest who comes through our doors:

Your typical day will include some of the following:

• Deliver excellent customer service at all times, ensuring guests’ comfort, safety & privacy

  • Maintain effective communication at all times, among the team and between departments
  • Always be up to date and adhere to all company policies and procedures
  • Maintain quality service delivery of front office operation by adhering to the established policies and procedures.
  • Follow and complete all checklists/tasks efficiently and report any difficulties immediately to the Supervisor.

As the first point of contact for the Hotel, you are guest-driven and enjoy exceeding guests’ expectations.
You can work shift work which involves various shifts including mornings, evenings, weekends and public holidays.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Positive attitude
  • Willingness to learn
  • Previous reception experience in a hotel/resort environment will be beneficial however full training will be provided on-site.
  • Effective communication skills (written and verbal)
  • Work together with trust and treat all guests and colleagues from all cultural groups with respect.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now