About the business
Atura is a collection of urban, industrial and art inspired hotels, high on character, service and value, at Atura, we give you more. Our guests escape the humdrum and step into somewhere that’s always full of surprises. Atura is is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you. We’re for making the day better. We include. We nurture talent and promote internally.
About the role
As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent contributes to the first impressions of our Guests
- As the first point of contact for the Hotel you are totally guest driven and enjoy exceeding guests’ expectations
- You possess outstanding communication skills and are impeccably groomed
- You have an outgoing personality and winning smile
- Passion for delivering energetic customer service in a timely manner
- Positive attitude and an electric personality
- Articulate, confident & trustworthy
- Working as part of a team on a rotating roster including public holidays
- Comply with hotel security, fire regulations and all health and safety legislation
- Able to upsell products and services, as well as increase guest satisfaction
- Completing reservations and all other duties assigned by manager
Benefits & Perks
- Renowned for our refreshingly local, down-to-earth experiences.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Outgoing personality, winning smile, positive attitude and loads of initiative.
- Enthusiastic
- Passionate work ethic… as if you were the owner of the place
- Able to think outside the square
- Interested in a long-term career in hotels
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts https://www.evt.com/elevate/careers/