Front Office | Listed 18 April

Esplanade Hotel Fremantle by Rydges – Front Office Duty Manager

Location
WA
Work type
Full time
Brand
Rydges

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Rydges 

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. 

About Esplanade Hotel Fremantle by Rydges

Make your mark with Esplanade Hotel Fremantle by Rydges. With a rich history dating back to 1850, the hotel is an iconic landmark in Western Australia, offering guests an environment that is as rich, warm and sophisticated as the port city itself. Are you ready to be part of history?

About the role

We are looking for a dynamic, detail obsessed, experienced Duty Manager to join our team and report to the Front Office Manager.  You will co-ordinate and oversee the effective running of the Front Office and liaise with all departments in the hotel to assist in delivering a superior guest experience.

The position responsibilities include:

  • The cultivation of an environment where positive service culture is paramount. To create a sense of welcome and service spirit within the Front Office team.
  • To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
  • To have a high profile in the foyer giving special recognition to regular guests.
  • To be supportive and actively involved in service development.
  • Effectively communicating and logging feedback received.
  • Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner.
  • An effective system of quality control by utilising shift checklists, revision of procedures and implementation of standards
  • You will be responsible for the running and security of the hotel in the absence of higher management
  • The role will be on a rotating roster

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Immaculate presentation, personal style and advanced communication skills
  • Previous Front Office experience as a Duty Manager or Supervisor and advanced OPERA PMS knowledge 
  • Ability to anticipate and exceed guest expectations through an intuitive approach to guest services
  • Accurately complete reports, accounts, handovers and guest correspondence

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/. 

Apply now