About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Esplanade Hotel Fremantle
Make your mark with Esplanade Hotel Fremantle by Rydges. With a rich history dating back to 1850, the hotel is an iconic landmark in Western Australia, offering guests an environment that is as rich, warm and sophisticated as the port city itself. Are you ready to be part of history?
About the role
General Job Functions
- Supporting, training, and supervising front office staff.
- Scheduling shifts to ensure 24hrs rotating shifts are fulfilled and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Preparing daily/weekly/monthly management reports on customer feedback, bookings, and cancellations.
- Managing the departmental budget, roster, payroll etc.
- Enforcing all cash-handling, checking, and credit procedures.
- This role is ideally suited to a natural leader who has a keen eye for detail and the ability to drive service at every level.
- To maximize the efficiency of reservations and Front Desk activity
- To ensure efficient and effective inter-department interaction within the hotel at all levels.
- Maintaining a hotel log, following up on guest complaints or concerns as they occur and ensuring closure with a positive outcome.
Customers
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience.
- To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
- To maintain our guest recognition and VIP program.
- Handling customer complaints and special requests.
Financial
- Ensure in conjunction with front office and accounts the AR setup and charge back authorities follow hotel credit procedures.
- To ensure that average rate and occupancy is maximized.
- To ensure guaranteed bookings and cancellation fees are charged where appropriate.
- To consistently deliver products and services that meet the quality standards and expectations of guests.
- To help maintain our reputation as the market leader in accommodation, product and service.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Leadership and team management.
- Customer service excellence.
- Strong communication and problem-solving skills.
- Scheduling and HR management (rostering, payroll).
- Proficiency in handling guest complaints and special requests.
- Operational knowledge of front desk procedures (cash handling, check-ins/outs).
- Experience with reporting and budgeting.
- Attention to detail and organizational skills.
- Ability to maximize rates and occupancy.
- Commitment to maintaining high service standards.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.