Reservations | Listed 18 March

Esplanade Hotel Fremantle by Rydges – Reservations Manager

Work type
Full time

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Rydges 

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. 

About Esplanade Hotel Fremantle By Rydges

Make your mark with Esplanade Hotel Fremantle by Rydges. With a rich history dating back to 1850, the hotel is an iconic landmark in Western Australia, offering guests an environment that is as rich, warm and sophisticated as the port city itself. Are you ready to be part of history?

About the role

Applicants must be motivated to work independently as well as part of a team, and the successful applicant will be responsible for all key performance areas, guest satisfaction, coordinate all FIT & Group reservations and to maximise yield management and report to the Front Office Manager and senior management. 

  • To maximise efficiency of reservations staff and to co-ordinate the management of all reservations, thereby maximising yield management.
  • To represent the department at appropriate meetings, attend guest functions and to represent the hotel when necessary at hotel functions and familiarisations.
  • To ensure efficient and effective inter-department interaction within the hotel at all levels.
  • Assist Front Desk team when needed.
  • Ensure in conjunction with front office and accounts the AR setup and charge back authorities follow hotel credit procedures.
  • To ensure that average rate and occupancy is maximised.
  • To ensure that commissions are appropriate correctly.
  • To ensure that department expenditure is controlled within set targets.
  • To ensure guaranteed bookings and cancellation fees are charged where appropriate.
  • To liaise closely with FOM to ensure budgeted market mix is achieved to maximise yield.
  • To consistently deliver products and services that meet the quality standards and expectations of guests.
  • To achieve a reputation as the market leader in accommodation, product and service.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Minimum 1 years’ experience in a Reservation Manager Role in a 4- or 5-Star Hotel
  • Immaculate presentation, personal style and advanced communication skills
  • OPERA knowledge 
  • Anticipate and exceed guest expectations through an intuitive approach to guest services.
  • Accurately complete reports, action commission, handovers and guest correspondence

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now