Front Office | Listed 08 March

Harbour Rocks Hotel Sydney – Duty Manager

Work type
Full time
Harbour Rocks Hotel

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Independent Collection 

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality. 

About Harbour Rocks Hotel 

Seamlessly blending heritage-listed charm with contemporary design, Harbour Rocks Hotel offers 5-star luxury in the heart of The Rocks precinct. 

About the role

We are seeking applications from a highly motivated and enthusiastic individual to take on a Full-Time role of Duty Manager within our Front Office team. As the Duty manager you will be responsible for overseeing the day-to-day operations of the hotel, as well as supporting the senior management team in delivering an exceptional guest experience. A professional attitude and absolute passion for customer service is vital for success in this role, as well as time management and sound problem-solving skills.

Your day-to-day tasks will include, but are not limited to:

  • Process and assist with check-in/check-out of guests
  • Actively resolve guest issues and challenges presented on shift
  • Provide guidance, support training and leadership of front office team
  • Hold responsibility for cash and hotel assets whilst on shift
  • Assist in delivery of front office performance reviews and staff development
  • Assist in all hotel departments during peak times whilst ensuring a high level of service is maintained
  • Hold responsibility for the health and safety of all patrons, guests and staff members

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • A natural leader with a ‘hands on’ approach
  • Insists on leading by example
  • Strong problem-solving skills
  • Excellent verbal and written communications
  • Excellent presentation and grooming standards
  • Flexible working hours including nights, weekends and public holidays
  • Previous hotel supervisory experience 
  • Opera experience will be highly regarded

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now