Front Office | Listed 28 February

Harbour Rocks Hotel Sydney – Front Office Manager

Work type
Full time
Harbour Rocks Hotel

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Independent Collection 

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality. 

About Harbour Rocks Hotel 

Seamlessly blending heritage-listed charm with contemporary design, Harbour Rocks Hotel offers 5-star luxury in the heart of The Rocks precinct. 

About the role

An exciting opportunity has arisen as a Front Office Manager at Harbour Rocks Hotel within the EVT Independent Collection in Sydney. 

Reporting directly to the Hotel Manager, the Front Office Manager will lead the hotels day to day operations by turning every guest experience in to an unforgettable one.

Some duties include:

  • Responsible for the day-to-day management of Rooms operations
  • Lead and manage the front desk team; rostering and forecasting and driving sales into other areas of the hotel to maximum departmental profit
  • Knowledgeable with regard to current room rates and yield management strategies
  • Delegate and control departmental expense budgets pertaining to controlling costs and payroll expenses
  • Handle complaints so that it leaves customers satisfied and impressed without compromise
  • Participate in the operations of the Rooms Department to assist and drive service
  • Constantly motivate staff and be positive and passionate of what we offer

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Proven previous experience in a similar role in a similar or larger property with proven leadership experience.
  • Has a focus on growing and developing a team of passionate hotel people.
  • Professional and personable, with excellent communication skills and a can-do attitude.
  • You’re pre-equipped with sound decision making and problem-solving skills, especially under pressure.
  • Hotel Management / Administration qualification or equivalent experience.
  • You will be required to hold or obtain a First Aid and Manager certificates.
  • Outstanding communications and presentation skills both written and verbal.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now