Front Office | Listed 22 May

Harbour Rocks Hotel Sydney – Guest Services Agent

Work type
Harbour Rocks Hotel

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.

About Independent Collection  

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality.

About Harbour Rocks Hotel

Seamlessly blending heritage-listed charm with contemporary design, Harbour Rocks Hotel offers 5-star luxury in the heart of The Rocks precinct. Join our team and play a pivotal role in crafting unforgettable guest experiences. We can’t wait to hear from you.

About The Role

The Front office team is searching for a part time Guest Service Agent to challenge our expectations and bring new and exciting ideas in creating exceptional guest experiences! Key responsibilities will include: 

  • To represent the face of the hotel to be able to offer an enticing, warm welcome to all guests entering Harbour Rocks Hotel.
  • To execute best practice of all hotel procedures and policies at all times
  • To maintain a proactive and positive approach to the role in order to achieve success
  • To communicate effectively and professionally with all staff & management
  • To be aware of health & safety practices, hotel security for both guests and staff
  • You work together with the Front Office Team to anticipate and deliver an exceptional experience to all guests. 
  • You report to the Duty Managers and collaborate with all departments, including but not limited to: Management, Housekeeping, Sales, Maintenance and all Food & Beverage; to execute stunning service to your guests.

Benefits & Perks

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.

  • 50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering and charitable giving.
  • Strategic focus on sustainable design, sustainable practices & procurement
    and transparency and reporting.
  • Paid Parental Leave.
  • Employee Assistance Program.
  • Australia and NZ’s largest and most diverse experiences company.

Skills & Experience

  • Demonstrated experience in a similar role 
  • Responsible service of alcohol (RSA)
  • Passion for creating memorable guest experiences 
  • Team player with a hands-on approach
  • Working knowledge of a hotel property management system such as Opera Cloud & Infrasys will be highly regarded. 

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Apply now