Front Office | Listed 12 March

Hotel Totto – Front Office Manager

Work type
Full time
Hotel Totto

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Independent Collection 

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality. 

About Hotel Totto

Steps away from world-class waves, Hotel TOTTO is the latest escape smack bang in Wollongong CBD. Join the team and be part of creating the ultimate chilled-out experience across 150 industrial-style rooms and a Mediterranean and Italian inspired restaurant and bar. We can’t wait to hear from you.

About the role

Key responsibilities :

  • Management of the hotel Front Office operation, role modelling exemplary standards of guest service and providing the team with clear direction and setting appropriate standards of behaviour
  • Regular liaison with reservations, maintenance and housekeeping departments ensuring all requests are completed quickly focusing on guest needs as a priority
  • Motivate and empower the team; providing team members with development opportunities and coaching; recruiting team members of a high calibre.
  • Preparation of Front Office monthly reports, commenting on key performance indicators.
  • Actively resolve guest issues and challenges presented on shift, including responding to guest feedback

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Previous hotel management experience is a MUST
  • Strong written and verbal communication with key stakeholders
  • Pride in personal presentation and grooming essential
  • Sound time management and problem-solving skills essential
  • Advanced PMS experience desirable

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now