Front Office | Listed 08 March

Hotel Totto – Guest Service Agent

Location
NSW
Work type
Casual
Brand
Hotel Totto

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Independent Collection 

The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality. 

About Hotel Totto

Steps away from world-class waves, Hotel TOTTO is the latest escape smack bang in Wollongong CBD. Join the team and be part of creating the ultimate chilled-out experience across 150 industrial-style rooms and a Mediterranean and Italian inspired restaurant and bar. We can’t wait to hear from you.

About the role

After a recent refurbishment and opening, we are hiring Guest Service Agents to join the Front Office team. Our GSA’s are the first friendly face everyone is greeted by at Hotel Totto, Wollongong. You’ll be the ultimate guest service agent, brand ambassador and be the go-to for our guests, handling admin and providing real local advice. If you’re energetic, empowered, optimistic and come with a can-do attitude you’ll be a great fit. What will your day look like? Here are a few examples:

  • Manage arrivals and departures of everyone visiting our hotel
  • Provide exceptional guest service by responding to guest requests efficiently and courteously
  • Maintain a high level of professionalism and accuracy with all accounting functions
  • Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
  • Actively resolve guest issues and challenges presented on shift

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Must be available for shift work, 7am-3pm and or 3pm-11pm including weekends. 
  • Impeccable grooming and presentation
  • Excellent organisation and time management

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now