Leadership & Management | Listed 28 February

Jucy Snooze Christchurch – General Manager

New Zealand
Work type
Full time

About us

Jucy Snooze will debut a brand new look and feel as it rebrands to Lylo. The next generation of Snooze features a unique pod designs, ensuite rooms, double rooms, communal kitchen, as well as co-working and co-living spaces. 

The new way to stay

You know that feeling when everything hits just right? The euphoria of snagging the seat next to your bestie on a full bus. The deep sleep after an epic night out. The calm that comes from finding your home-away-from-home. These are just a few of the highs of traveling, and you’ll find the rest at LyLo. Say hello to your new favourite place to stay. 

Work Hard, Play Hard, Sleep Better

We are looking for someone with the charisma, personality and leadership to take the property to new heights. This is an exciting opportunity to join the property and company as it goes through it next phase of development and expansion. With the Flagship Lylo recently opening in Auckland it ‘s now time for our Jucy Snooze Christchurch property to transform to Lylo Christchurch.

Qualifications & experience

  • Entrepreneurial and Commercial Thinking – identifying business opportunities; controlling costs and thinking in terms of profit, loss and added value.
  • Delivering Results and Exceeding Customer Expectations – setting high standards for quality and quantity;
  • Leading and Supervising – providing others with a clear direction; motivating and empowering others
  • Deciding and initiating action – making prompt, clear decisions which may involve tough choices or considered risks; taking responsibility for actions, projects and people;

Tasks & responsibilities

  • Interact with guests and individuals outside the hotel, including but not limited to current and potential clients, suppliers, competitors and other members of the local community. 
  • Participate in conducting weekly inspections and ensure physical facilities are kept in optimal condition by full implementation of preventive maintenance programmes and plan and manage the FF&E. 
  • Ensure emergency procedures are practiced and enforced to provide security and safety for guests and colleagues. 
  • Monitor applicable laws and regulations, including health and safety and ensure compliance. 
  • Establish and maintain effective internal communication and meeting structures to ensure optimum teamwork and productivity.
  • Responsible for the day-today management of Hotel operations, with regular communication to General Manager Hotel Operations – NZ and/or Managing Director JUCY. 
  • Manage the functioning of all employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
  • Be totally knowledgeable with regard to current room rates and yield management strategies.
  • Through close liaising with the Reservations and/or Revenue Manager innovative yield strategies to ensure that average rate and occupancy is maximised.
  • Promote and encourage new revenue generating initiatives and new sales or loyalty concepts to all applicable hotel staff.
  • Ensure that occupancy and average rate is maximised at every opportunity.
  • To conduct and/or participate in weekly management meetings and departmental meetings.
  • Regularly liaise with the Conference Sales and F&B operations team to maintain an up to date data base of relevant contacts/clients utilising our conferencing department and issues from an operational perspective.
  • Be fully versed and promote and educate all clients and staff on:
    Priority Guest Rewards program.
  • Liaise with HOD’s to develop initiatives to increase membership numbers when and as required.
  • Give assistance to other departments or outlets when required. 
  • To conduct any other duties as requested by the General Manager Hotel Operations – NZ and or Managing Director JUCY.
    This position description is not an exhaustive list of tasks that may be required. All other reasonable requests or duties may be required to be performed from time to time.
  • To ensure that adequate funds are available for smooth operations and also to ensure adequate amount of resources. 
  • Delegate and control departmental expense budgets pertaining to controlling costs and payroll expenses. 
  • Ensure the preparation of management team duties and staff rosters per Department. 
  • Ensure capital expenditure is managed effectively with appropriate consent and communication with owners. 
  • Communicate all guest and client feedback, and if required respond to feedback in a timely manner, with resolutions that achieves guest satisfaction.
  • Attend Corporate drinks, networking with in-house guests, build relationships and create opportunities that can be capitalised on to increase revenue.
  • Have a high profile in the Hotel foyer giving special recognition to regular guests and corporate clients.
  • Participate in Hotel foyer duty to assist the Front Office and F&B team in peak periods and familiarise and build relationships with corporate clients.
  • Be familiar with VIPs and Group arrivals and departures and ensure that all preparations are ready for them and all appropriate team members are briefed on all special requests and circumstances.
  • Review daily arrivals reports for relevant VIP’s, identify any potential new accounts and any rates discrepancies.
  • Maintain regular transparent lines of communication with the General Manager Hotel Operations – NZ and/or Area General Manager regarding current work being undertaken and future initiatives.
  • Ensure VIP’s and regulars are treated to exceptional service.
  • Handle complaints so that it leaves customers satisfied and impressed.
  • Provide efficient, friendly and professional service to all guests, leading by ensuring there is an open communication channel between the departments.
  • Conduct yourself in a professional manner at all times and maintain high grooming standards.
  • Constantly motivate staff and be positive and passionate of what we offer.
  • Be responsive to individual staff needs and inform appropriate department manager.
  • To actively drive and participate in weekly Management meetings:
    An agenda must be followed and Management are advised on initiatives and decisions for purpose of discussion, prior to informing the departments.
  • Ensure positive efficient and effective inter-departmental relationships, including any interaction is demonstrated within the hotel at all levels.
  • Participate in all Hotel communication, meetings and training sessions when requested. 
  • Liaise with Department Managers in matters relating to recruitment and disciplinary procedure. 
  • Assist Department Managers select the right candidates from the market, by processing job applications. 
  • Ensure regular progress update & reviews are conducted for all managers & staff. 
  • Conduct performance appraisal for Department Heads. 
  • Ensure employee grievances, disciplinary procedures are monitored. 
  • Ensure that regular On Job Training is conducted within each department.
  • Maintain good will, sense of fairness and an open door policy towards employees. 
  • Ensure Work Health and safety compliance standards are implemented and managed such as managers effectively using the applicable system.
  • Ensure that all Standards are being adhered to, by training all personnel and monitoring their compliance. 
  • Manage and maintain the hotel assets in all areas so as to protect their long term investment value.
  • Ensure that the hotel is a safe environment at all times.
  • Be fully conversant with regard to all aspects of the hotel’s computer system.
  • Manage all Hotel equipment to ensure that maximum efficiency is achieved and guest service is not affected.
  • Provide leadership to all hotel personnel and ensure all staff attain and portray the highest standard of professionalism.
  • Complete Hotel Information requests/questionnaires/surveys in a timely and correct manner. 
  • Check and respond to emails in a timely fashion.
  • To log and inform IT of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
  • To scan on and off for each shift using the Emplive wall clock.
  • To apply for annual leave using Emplive and log in to Preceda regularly to access payslips and update personal details.
  • To follow policies and procedures outlined in the Event Hotels Brand Standards Manual and Departmental Service Standards / Procedures Manuals.
  • All Expenditure must be approved in accordance with the limits of authority in place at the hotel, prior to commitment.
    All proposed employee appointments and terminations must be approved in accordance with the limits of authority in place at the hotel, before actioning.  
  • Ensure all Health and Safety policies and procedures in the work place are up to date and fully integrated into work practices in conjunction with the General Manager Hotel Operations – NZ & Managing Director JUCY
  • Communicate effectively with all staff and managers in relation to health and safety in the workplace


  • Wellbeing program
  • Paid wellbeing leave day per year
  • 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering and charitable giving.
  • Australia and NZ’s largest and most diverse experiences company.

Apply now