About the business
Located in the lively and historic Spring Hill Brisbane, Kennigo Hotel combines a sleek and contemporary hotel alongside a spectacular 130-year-old heritage Queenslander. The Kennigo Hotel has recently joined EVT Independent Collection. EVT is a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you.
About the role
We are actively searching for talented individuals who possess that special spark and have a desire to be part of something extraordinary. We currently have openings for part-time positions, or a commitment of two nights per week.
Technical responsibilities include;
- Receiving and processing reservations across all areas of the hotel.
- Conducting audits, reconciliations, and problem-solving tasks.
- Assisting guests with check-ins, check-outs, and everything in between.
- Welcoming and engaging with all guests, as well as handling telephone inquiries.
- Offering and promoting our range of products and services to guests and potential guests.
- Attending to guest requests promptly and professionally.
- Providing support to other departments as required, including general clerical, cleaning, and administrative duties.
Benefits & perks
- Renowned for our refreshingly local, down-to-earth experiences.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Possess a warm, friendly, engaging, and positive personality.
- Demonstrate superb organisational skills and exceptional attention to detail.
- Exhibit exemplary communication and interpersonal abilities.
- Maintain impeccable personal presentation.
- Excel in time management and multitasking within a fast-paced environment.
- Work effectively both independently and as part of a cohesive team.
- Display efficiency, reliability, initiative, and strong problem-solving skills.
- Previous experience with property management systems and point-of-sale systems is desirable.
- Present yourself impeccably, with a smile that lights up the room.
- Holding a current RSA and First Aid Certificate is preferred.
- Show dedication to providing exceptional customer experiences by continually seeking ways to add value and prioritise guest needs.
- Possess self-starting qualities with the ability to work unsupervised.
- Enjoy working flexible rosters, including shift work, weekends, and public holidays.
- Thrive in a nocturnal schedule and be available for two night shifts from 23:30 to 07:30 on a rotating roster.
- Demonstrate a passion for reporting and an inclination to analyse various aspects, such as weather, sporting events, or financial figures. Reporting on daily revenue is a crucial part of your role.
- Embody leadership qualities inspired by Steve Jobs, exhibiting problem-solving skills, initiative, and innovation.
- Have previous experience in a 4/5-star hotel, with familiarity in operating Opera or Fidelio systems.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.