About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About LyLo
Whatever your vibe, LyLo is a place to make your own – and to help you make the most of wherever you are and wherever you’re going. We’ve got meticulously designed spaces for every kind of traveller. And we’ve fitted and kitted them all out – from the pods to the private double rooms to the kitchens, bathrooms to common areas (and the bars of course) – with meticulously designed finishes and all the mod cons you’d expect… and a few more.
About the role
We are looking for a dedicated and enthusiastic Night Guest Service Agent to be the face of our hotel during the night hours. As the first point of contact for our guests, you’ll handle check-ins, answer queries, and support guests with a welcoming and friendly attitude. This role involves a variety of responsibilities, including guest relations, administrative tasks, and security checks, ensuring a smooth and restful experience for all.
- Verify and process all guest check-ins and check-outs.
- Generate and review daily financial reports, including occupancy, revenue, and payment reports.
- Reconcile all financial transactions and ensure accuracy
- Communicating with hostel guests and staff to ensure a positive experience
- Maintain accurate and organized records of activity feedback
- Monitor and verify all charges, including room rates, amenities, and food and beverage sales
- Collaborate with other staff and outside organizations to plan and deliver activities
- Ability to keep track of expenses for events and activities
- Ensuring safety measure are in place for all activities
- To represent Lylo and adopt the Lylo way, offering the big warm Lylo welcome making guests feel welcome to join any activity
- To offer efficient and above and beyond service to our guests
- To predict, plan and resolve any mishaps our guests may have during activities
- Have a proactive mind-set in order to achieve Lylo goals
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Flexibility to work a variety of times dependent on activities
- Strong organizational, communication and interpersonal skills
- Experience in planning activities
- Hold a current First Aid Certificate
- Hold a current Duty Manager License
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.