Front Office | Listed 11 April

LyLo Brisbane – Front Desk Allrounder

Work type

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About LyLo 

Whatever your vibe, LyLo is a place to make your own – and to help you make the most of wherever you are and wherever you’re going. We’ve got meticulously designed spaces for every kind of traveller. And we’ve fitted and kitted them all out – from the pods to the private double rooms to the kitchens, bathrooms to common areas (and the bars of course) – with meticulously designed finishes and all the mod cons you’d expect… and a few more. 

About the role

Role Details :

  • Casual role part time
  • This position is to provide overall support to all elements of the hotel. You will be required to work across various departments within the hotel. 
  • This role is based on a 7-day rotating roster and will be required to work weekends, public holidays and split shift work. 

Key Responsibilities :

  • Checking guests in and out
  • Anticipate and attend to all guest requests in a timely manner
  • Processing payments and managing bills, ensuring all cashiering policies and procedures are followed.
  • Acting as central source of information for guests during their stay. 
  • Resolving guest complaints
  • Do daily floor checks to ensure rooms are properly cleaned to brand standard
  • Assist other staff when required. 
  • Ability to work in F&B outlet

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Exceptional customer service skills
  • A strong work ethic
  • Well-developed problem solving and analytical skills
  • Understanding of Front Office / Night Audit / Reservations shifts along with Front Office systems.
  • Impeccable grooming and attention to detail.
  • Flexible to work a rotating roster including nights & weekends
  • Ability to work well under pressure and be able to multitask.
  • Excellent communication, both written & verbal.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now