Front Office | Listed 03 April

Pensione Hotel Perth – Night Auditor / Guest Service Agent

Work type
Pension Hotel

About the business

Nestled in the heart of the Perth CBD this refurbished 98 room economy boutique hotel is located on the corner of Pier & Murray Streets moments from Perth’s major shopping centre, Elizabeth Quay, Perth Convention & Exhibition Centre, and a short walk to the Swan River, Northbridge and Chinatown.  

Pensione Perth offers a range of accommodation choices at very competitive prices and provides on site parking and guest laundry. Catering to the budget conscious traveller whether for business or leisure the Pensione Perth has something to suit all accommodation needs. 

About the role

Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. Your duties will include but not be limited to;

  • Be experienced in financial requirements around night audit function.
  • Handling all guest requests, inquiries and complaints appropriately and with professionalism
  • Ensuring all reservations and enquiries are entered in an efficient and prompt manner
  • Answering incoming telephone and email inquiries in a timely and professional manner
  • Providing suggestions and recommendations of things to see and do whilst in Perth

The right applicant needs to be flexible to work on a rotating roster including weekends and public holidays. 

Communication and confidence within hotels is crucial, so being able to deal with a wide range of guests and staff. You must to be able to work independently.

Benefits & Perks 

  • Renowned for our refreshingly local, down-to-earth experiences. 
  • Incredible team member discounts from your first day on-the-job. 
  • 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more. 
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
  • Awesome winter and summer savings and discounts at Thredbo. 
  • Rapid career growth opportunities through our EVT network. 
  • Local community involvement, volunteering and charitable giving.  
  • Australia and NZ’s largest and most diverse experiences company.   

Skills and experience

The ideal candidate will have;

  • Previous experience in a similar role within the Hospitality or Tourism industry
  • Proven customer service experience, with the ability to quickly build positive and trusting relationships
  • High level of both written and verbal communication skills, including an excellent phone manner
  • Ability to work under pressure during peak service times
  • Previous experience using Room Master systems is preferred
  • Impeccable grooming and presentation standards
  • Warden Training is not essential but would be beneficial
  • First Aid Certificate is not essential but would be beneficial
  • Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions

We thank all interested parties in advance for their application, however only successful applicants will be contacted.

Perth Pensione Hotel is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.

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Apply now