Front Office | Listed 03 May

Powerhouse Tamworth by Rydges – Guest Service Agent

Work type
Full time

About the business

The Powerhouse Tamworth is the region’s landmark property, recently undergoing a multi-million dollar redevelopment that delivers a 5 star guest experience. The hotel comprises 61 5 star rooms & 20 serviced apartments, The Workshop Kitchen restaurant, Coal Bunker Bar & several boutique rooms for meetings & events. The hotel was recently listed in the Weekend Australian magazine’s ‘Australia’s Hot 20 Places to Stay’ feature.

About the role

The Powerhouse Hotel Tamworth by Rydges is seeking a highly motivated & enthusiastic hospitality professional to become a Guest Services Agent within our hotel reception team..

This role offers an immediate start to the successful candidate on a casual basis, transitioning into a full time role on the completion of a training period. Experience in a similar position would be advantageous, however training will be provided. You must be able to work a 7-day rotating roster which can include mornings, evenings, weekends & public holidays in the exciting 24/7 hospitality industry. 

Your Responsibilities:

  • Become a “Daymaker” for guests
  • Display a strong commitment to the highest level of customer service
  • Receiving & processing reservations
  • Checking in/out guests
  • Meeting/greeting all guests & answering the telephone
  • Offering & promoting products/services to guests/potential guests
  • Attending to guest requests
  • Providing back-up support to other departments as required
  • Undertaking general clerical & administrative duties.

Benefits & perks

  • Renowned for our refreshingly local, down-to-earth experiences. 
  • Incredible team member discounts from your first day on-the-job. 
  • 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more. 
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
  • Awesome winter and summer savings and discounts at Thredbo. 
  • Rapid career growth opportunities through our EVT network. 
  • Local community involvement, volunteering and charitable giving.  
  • Australia and NZ’s largest and most diverse experiences company.  

Skills & experience 

  • Warm, friendly, engaging & positive personality
  • Superb organizational skills & attention to detail
  • Exemplary communication & interpersonal skills
  • Immaculate personal presentation
  • Excellent time management skills & ability to multi task in a busy environment
  • Ability to work autonomously & as part of a cohesive team
  • Efficient, reliable, takes initiative & displays strong problem solving skills
  • Experience with property management systems & point of sale is desirable.

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Apply now