Front Office | Listed 05 April

QT Auckland – Duty Manager

New Zealand
Work type
Full time

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.

About QT

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

About QT Auckland

In the beating heart of Viaduct Harbour, QT Auckland is your place to shine. From Esther to Rooftop at QT, splashy event venues and all 150 rooms in between, it’s always abuzz with activity. If you love shaking things up while providing superb service, we’d love to hear how you’d make your mark.

About the role

Reporting to our Front Office Manager, our Duty Manager will co-ordinate and oversee the running of the Hotel in the absence of executive management. The role will place a particular emphasis on assisting the Front Office Manager with the operations of Front office, monitoring Hotel security and maximising the profitability of operations. 

Key Responsibilities :

  • Attend to guest requests/requirements in a timely and efficient manner including but not limited to: reservations issues, in-room equipment/maintenance issues and housekeeping issues.
  • Be aware of group and conference VIP arrivals/departures and that all preparations are made for them.
  • Hotel walk around ensuring operating areas are performing and reporting on any issues.
  • Assist with check ins/check outs and other Front Office operational tasks as required.  
  • To have a high profile in the foyer, giving special recognition to regular/VIP guests. 
  • Ability to work rotational shift including overnight shifts and weekends. 

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Proven leadership skills with a previous experience in Front Office of 5-star hotels. 
  • A minimum 1-year experience in supervisory/manager role and 3-years’ experience in Front Office. 
  • A full New Zealand driver license is essential.
  • A current General Managers Certificate
  • A current First Aid Certificate
  • Excellent working knowledge of Opera PMS.
  • A passion for creating memorable guest experiences and ability to think on your feet!

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now