Leadership & Management | Listed 16 May

QT Auckland – Front Office Manager

Work type
Full time

About the business

Excuse me… yes, you. Welcome to QT. Our hotels and resorts stretch from Queenstown to Sydney to Perth and each is unique, just like our people.

Our passion is people. Designers, housekeepers and chefs, DJ’s, engineers, porters, baristas and accountants. Together, we create a place of quirky luxury, where service is an art and an honor.

About QT Auckland

Join our team right in the beating heart of New Zealand’s harbour city. QT Auckland sits pretty waterside, bringing signature QT quirky luxury to the bustling Viaduct Harbour location. QT Auckland was the third QT to join the brand in New Zealand, joining the much-loved QT Wellington and QT Queenstown. The vibrant hotel features a signature dining concept by the internationally-renowned chef Sean Connolly, rooftop bar with sweeping water views, and high-tech conferencing and event spaces. Great public transport will make your commute a breeze.

About the role

We need a Front Office idol.

A legend who will co-ordinate and oversee the running of the Hotel in the absence of executive management.

The role has an emphasis on the operations of the Front office and Reservations Departments, whilst monitoring Hotel security and maximizing the profitability of operations.

You will be reporting into the General Manager, with rostered hours of work (including shift work and weekends).

Are we tickling your fancy? Then read on…

Key Responsibilities:

  • Perform the function of Manager on Duty
  • Oversee the daily operations of the Front Office and Reservations Departments.
  • Ensure departmental rosters are in line with budget
  • Responsible for the ongoing recruitment, induction and development of the front office and reservations team
  • Ensure accurate statistical records and reporting are kept and maintained
  • Ensure that department expenditure is controlled within set targets
  • Implement and track front desk up-sell strategies for F&B and Rooms 

Benefits & perks

  • Renowned for our refreshingly local, down-to-earth experiences. 
  • Incredible team member discounts from your first day on-the-job. 
  • 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more. 
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
  • Awesome winter and summer savings and discounts at Thredbo. 
  • Rapid career growth opportunities through our EVT network. 
  • Local community involvement, volunteering and charitable giving.  
  • Australia and NZ’s largest and most diverse experiences company.  

Skills & Experience

  • A full New Zealand driver license is essential.
  • A passion for creating memorable guest experiences.
  • Excellent leadership skills.
  • Excellent working knowledge of Opera PMS.
  • Previous managerial experience in a similar role.
  • A current General Managers Certificate.
  • Previous experience in a similar role. 

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.  

Apply now