Front Office | Listed 18 March

QT Auckland – Guest Service Agent

New Zealand
Work type
Full time

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About QT 

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

About QT Auckland

In the beating heart of Viaduct Harbour, QT Auckland is your place to shine. From Esther to Rooftop at QT, splashy event venues and all 150 rooms in between, it’s always abuzz with activity. If you love shaking things up while providing superb service, we’d love to hear how you’d make your mark.

About the role

Reporting to our Front Office Manager, the Guest Service Agent role will place great focus on anticipating and meeting the desires and needs of our QT guests whilst maintaining high standards of service. Providing all of our guests with a warm, welcoming and personable experience throughout their stay.

Key Responsibilities:

  • Check   guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
  • Communicate any guest requests to the appropriate departments and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
  • Process daily guest transactions and accounts accurately and efficiently.
  • Be fully conversant with information on the area as a destination, the services available at and through the hotel and any special events taking place in the area.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • A Full New Zealand Driver’s License.
  • Previous experience in a similar role.
  • Working knowledge of Opera PMS.
  • A passion for creating memorable guest experiences.
  • Strong interpersonal skills.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now