Front Office | Listed 16 May

QT Gold Coast – Concierge

Work type

About the business

Passionate. The progressive. We include. We nurture talent and promote internally. When you work here, you don’t just come to work, you bring yourself to work. Of course we love great food. Natural service. Beautiful art, elegant design. Cocktails. Music. Luxury. QT is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand.

The beachside destination everyone’s waking up to. QT Gold Coast is your glowing ticket to the epicentre of a cultural gold rush, taking a cool left-hander to stardom by way of music, fashion, food and art done the easy way.

Designer luxe and coastal cool collide in QT Gold Coast’s five-star reimagining. The design-led hotel has recently unveiled the ultimate designer playground for conference and events. The extensive renovation has transformed the accommodation, conferencing, events and food and beverage experiences. An escape to playful sophistication whilst QT’s stands as an industry leader in design-led accommodation and event spaces.

About the role 

We are looking for Concierge Rock Stars to join our busy team.  In this role you will to be working with a team which is dedicated to providing exceptional customer service.  Experience in customer service is essential.  You will need to have a great personality and be totally committed
to providing excellent customer service.

Key tasks include:

  • Anticipate and attend to the guest’s needs and desires immediately
  • Have a positive impact & take personal responsibility and initiative
  • Pro-actively assist the hotel team in solving any guest issues or complaints
  • Ensure that all Hotel guests’ luggage, messages, and special requests are handled promptly and efficiently
  • Liaise with front desk staff to ensure that the special requirements of groups and FIT travelers are dealt with in a timely manne
  • Be advised on local attractions, tours, restaurants and things to do and be able to confidently book and organise experiences
  • Valet Car Parking (must have license) 
  • Ensuring every guest receives exceptional service

Benefits & perks

  • Renowned for our refreshingly local, down-to-earth experiences. 
  • Incredible team member discounts from your first day on-the-job. 
  • 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more. 
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
  • Awesome winter and summer savings and discounts at Thredbo. 
  • Rapid career growth opportunities through our EVT network. 
  • Local community involvement, volunteering and charitable giving.  
  • Australia and NZ’s largest and most diverse experiences company.  

Skills & experience

  • Be well organized, helpful and display strong attention to detail
  • Have experience in dealing with customers on the phone and face-to- face
  • Be able to stay calm when its very busy
  • Confident in dealing with any situation
  • Display common sense and initiative
  • Be familiar with all aspects of the Front Office Computer system
  • Have a Can-do attitude
  • Be well presented

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Apply now