About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About QT
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?
About QT Gold Coast
Seeking sunshine in human form. Unleash your hospitality on QT Gold Coast’s chic beachside scene. Reimagined with refreshed guest rooms and QT cabins, plus signature dining at The Spring, Bazaar, Stingray Lounge, Yamagen and more – chase endless opportunities in our sprawling designer playground.
About the role
We are seeking a talented, vibrant and dynamic QT Front Office Duty Manager, that will bring individuality, creativity and passion into turning the ordinary into extraordinary.
- Ensuring our guest’s needs are exceeded
- Managing the day to day operations of the hotel
- Customer service duties including check ins, check outs and managing any guest enquires.
- Ensure policies, procedures, rates and general hotel information are communicated to the team.
- Be proficient in all front and back office equipment/ systems / programs.
- Cash handling, electronic payments and responding to email / enquiries.
- Ensuring the health, safety and well-being of all guests during your shift
- Implement training programs for all front office employees, conduct new employee inductions/on boarding and skills training.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Problem-solving: The ability to quickly and effectively solve issues that arise.
- Multitasking: The ability to manage multiple tasks at once.
- Time management: The ability to prioritize and manage time effectively.
- Computer skills: Proficiency in using front office software and Microsoft Office Suite.
- Interpersonal skills: The ability to be respectful, trustworthy, cooperative, empathetic, supportive, and constructive.
- Customer service: The ability to resolve guest issues smoothly and efficiently, answer questions, and collect feedback.
- Leadership: The ability to lead, manage, and build a team.
- Adaptability: The ability to adapt to different situations.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.