Front Office | Listed 07 March

QT Gold Coast – Front Office Duty Manager

Work type
Full time

QT Gold Coast

Setting a new standard of designer Surfers Paradise accommodation, QT Gold Coast hotel is deliberately intended to inspire conversation and arrest the senses. Guests to our Gold Coast hotel can indulge in the vibrant beachside location and the unique Gold Coast spirit. For guests and locals alike, QT Gold Coast is an entertainment destination. The Baja California cool of Stingray Lounge has become the premier hangout of Gold Coast’s ‘it’ crowd and the unique marketplace style dining at Bazaar is reason enough for many guests to return.

Your duties will include:

  • Ensuring our guest’s needs are exceeded
  • Managing the day to day operations of the hotel
  • Customer service duties including check ins, check outs and managing any guest enquires.
  • Ensure policies, procedures, rates and general hotel information are communicated to the team.
  • Be proficient in all front and back office equipment/ systems / programs.
  • Cash handling, electronic payments and responding to email / enquiries.
  • Ensuring the health, safety and well-being of all guests during your shift
  • Implement training programs for all front office employees, conduct new employee inductions/on boarding and skills training.

You will have:

  • Exceptional customer service skills
  • A strong work ethic
  • Well-developed problem solving and analytical skills
  • Understanding of Front Office / Night Audit / Reservations shifts along with Front Office systems. (Opera knowledge is an advantage)
  • Impeccable grooming and attention to detail.
  • Flexible to work a rotating roster including nights & weekends
  • Ability to work well under pressure and be able to multitask.
  • Excellent communication, both written & verbal.
  • Minimum of 12 months experience in a leadership role within the Front Office team in a hotel or similar establishment.

Here is your opportunity to:

  • Join the ever expanding QT brand.
  • Further develop your exemplary Guest Service skills.
  • Create a culture of excellence that demands success at a five star level

This is an amazing opportunity for a hospitality professional wanting a new exciting challenge! If this sounds like you, please apply today!

Employment Conditions:

This is a full time role and you will be required to work a rotating roster, 7 days per week.  Must have Australian working rights.

If you feel you posses these qualities and are interested in becoming a part of our eclectic team we want to hear from you!

Please forward your cover letter and resume / cv by clicking the

Only successful candidates will be contacted.

Apply now