QT Gold Coast – Reservations Agent
About QT Hotels & Resorts
Excuse me… yes, you. Welcome to QT. Our hotels and resorts stretch from Sydney to Queenstown to Perth and each is unique.
Our passion is people. Designers, housekeepers and chefs, DJ’s, engineers, porters, baristas and accountants. Together, we create a place of quirky luxury, where service is an art and an honour.
About QT Gold Coast
Not far from buzzing Brisbane you find the Gold Coast, a vibrant surfside-world of sun and nightlife. Alongside nearly three hundred luxury rooms, our local QT is home to Stingray (the Goldy’s hottest bar) the unique Bazaar, Yamagen, Fixx, Calypso, Sunset – there’s so much here it’s a precinct in itself. Hope to run into you.
QT Gold Coast is seeking an experienced Reservations agent to join our accommodation reservations team.
Reporting to the Reservations Manager, in this hands-on role, you will assist guests to make reservations with the hotel via phone and email and ensure that all their needs are met and hey have a fantastic stay at the hotel.
- Taking accommodation reservations over the phone, email & via the internet.
- Processing and inputting reservations into the PMS.
- Assisting with reservation enquiries, cancellations and amendments to bookings.
- Effectively dealing with groups, corporate companies and travel agents in an accurate and timely manner.
- Preparing quotes based on clients’ needs.
- Up-selling rooms.
- Assisting with reception and guest enquiries.
Skills & Experience
- Passion for guest engagement, always finding a way to Get to Yes!
- A real team player.
- Extremely well organised, flexible, with a ‘Can Do’ attitude.
- Quick thinker and effective problem solver. Be able to ‘Think outside the box’.
- Flexible availability including weekends and public holidays.
- Excellent communication skills; including both verbal and written.
- High attention to detail and accuracy.
- Knowledge and proven experience of Opera systems would be advantageous.
- We want you to be the best version of yourself, – having energy and a positive attitude, a genuine customer service focus and a dedication to always getting the small details right will separate you from the pack.
We’re for the passionate. The progressive. We include. We nurture talent and promote
internally. When you work here, you don’t just come to work, you bring yourself to work.
Of course we love great food. Natural service. Beautiful art, elegant design. Cocktails. Music. Luxury. But people are what make QT. One. By. One. Are you? One, I mean? Let’s find out…
Renowned for excellence in guest experiences, design and fine dining
An ideas-driven, ever-evolving and rapidly expanding company
Career growth through our Event Entertainment & Hospitality network
Discounted movies at Event Cinemas & hefty accommodation savings