About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About QT
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?
About QT Gold Coast
Seeking sunshine in human form. Unleash your hospitality on QT Gold Coast’s chic beachside scene. Reimagined with refreshed guest rooms and qtQT cabins, plus signature dining at The Spring, Bazaar, Stingray Lounge, Yamagen and more – chase endless opportunities in our sprawling designer playground.
About the role
QT Gold Coast is seeking a vibrant Reservations Agent to join our team on a full-time basis.
Reporting to the Reservations Manager, in this hands-on role, you will assist guests to make reservations with the hotel via phone and email and ensure that all their needs are met and they have a fantastic stay at the hotel.
- Responding to all incoming reservations calls, emails and enquiries from guests, travel agents and corporate companies regarding accommodation.
- Processing all reservations, cancellations and amendments to bookings into the PMS.
- Be an expert on the hotel rooms, room rates and packages available and upsell when possible.
- Communicate guest special requests to relevant teams throughout the hotel including VIPs.
- Communicate guest complaints to hotel management and assist in investigations and resolutions.
- Assist Group Reservations and Reception when required.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Passion for guest engagement, always finding a way to Get to Yes!
- A real team player. Ability to work independently and as part of the team.
- Extremely well organised, flexible, with a ‘Can Do’ attitude.
- Quick thinker and effective problem solver. Be able to ‘Think outside the box’.
- Flexible availability including weekends and public holidays.
- Excellent communication skills; including both verbal and written.
- High attention to detail and accuracy.
- Knowledge and proven experience of Opera PMS would be advantageous.
- Previous experience working in reception/front desk/reservations or customer service roles within the travel, tourism or hospitality industry preferred.
- We want you to be the best version of yourself, – having energy and a positive attitude, a genuine customer service focus and a dedication to always getting the small details right will separate you from the pack.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.