About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About QT
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?
About QT Melbourne
Woven into the city’s fabric, QT Melbourne is at the heart of the CBD’s cultural beat. Want to come into our fold? Show us your service-minded side and help keep luxury evolving across 188 industrial inspired rooms and signature dining from laneway to rooftop. We can’t wait to see what you’ve got.
About the role
As the Front Office Duty Manager, you’ll be the charming leader orchestrating our front desk operations and elevating guest experiences. Your role will involve managing check-ins and check-outs with flair, solving guest concerns with a smile, and inspiring your team to deliver top-notch service. You’ll ensure the front office area is spotless, handle room assignments and reservations with ease, and tackle any unexpected challenges that arise. If you have a background in hospitality, excellent leadership skills, and a passion for creating memorable experiences, this is your chance to shine and make a difference every day!
Your Mission (Should You Choose to Accept It):
- Be the Maestro of Check-Ins: Orchestrate seamless arrivals and departures with flair and finesse.
- Guest Happiness Extraordinaire: Make guests feel like VIPs by solving problems and exceeding expectations.
- Lead the Front Desk Squad: Guide, motivate, and inspire our front office team to be their best selves.
- Master of Multitasking: Juggle room assignments, reservations, and daily operations like a circus performer with flair.
- The Friendly Face: Ensure that our hotel’s front office area and guest spaces are as shiny as a new penny.
- Problem-Solving Pro: Address guest concerns and unexpected hiccups with a cool head and a warm smile.
- The Scheduler Supreme: Create shift schedules that ensure our team is always ready to deliver their best.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- A hotel or hospitality aficionado with previous experience and a knack for making guests feel at home.
- A born leader with a flair for the dramatic (in a good way!) and a knack for communication.
- Tech-savvy with a love for hotel management software and all things digital. Previous experience with Opera and/or HubOS software’s is a bonus.
- Ready to work when the world sleeps, on weekends, and during holidays – because the show must go on!
- Equipped with a high school diploma (or equivalent) – bonus points for a degree in hospitality management!
- You’re as bubbly as a glass of champagne and full of initiative.
- Your grooming is spot on, and you are not afraid to experiment with fashion.
- You’re an ace at really listening and juggling ten things at once.
- You’re all about teamwork and thrive in an upbeat and lively environment.
- You are reliable and flexible with the ability to work various shifts.
- Flexible availability to handle a rotating roster.
- Willingness to not only lead the team but to also work alongside them to ensure their success.
- The ability to stand like a trooper and lift up luggage, decor, or the occasional mischievous puppy.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.