Front Office | Listed 22 May

QT Melbourne – Night Audit Supervisor / Relief Night Manager

Location
VIC
Work type
Full time
Brand
QT

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About QT 

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

About QT Melbourne

Woven into the city’s fabric, QT Melbourne is at the heart of the CBD’s cultural beat. Want to come into our fold? Show us your service-minded side and help keep luxury evolving across 188 industrial inspired rooms and signature dining from laneway to rooftop. We can’t wait to see what you’ve got.

About the role

As Night Auditor you will assist with the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight. This role will also require step up to cover days off for the Night Manager – overseeing night operations, ensuring the general safety and security of guests, staff and the property is maintained at all times.

Key responsibilities :

  • Welcoming our late arrival guests and farewelling our early departures. 
  • Maximising the guest experience as well as the safety and security of the property. 
  • Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction. 
  • Managing daily reconciliation of hotel outlets and completing daily revenue postings. 
  • Responsible for management and audit of physical keys. This includes the tracking of keys that are issued to employees or contractors, as well as the retrieval of keys when they are no longer needed. The goal is to ensure that all keys are accounted for and that access to the associated areas is properly controlled. 
  • Preparing and distributing relevant audit reports. 
  • Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately. 
  • Collating paperwork for departures and coordinate with the Front Office team. 
  • Responding to guest enquires and requests in a timely manner. 
  • Ensuring an effective handover of issues is conveyed at the start and end of each shift. 

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Well-groomed, classy professional, we love big smiles. 
  • Previous experience in a similar role will be advantageous. 
  • A fun personality with a welcoming presence. 
  • Enjoy being part of a team and have a hands-on attitude.
  • People that love looking after people, and exceeding guests’ expectations
  • Manual Driver’s License required. 
  • Proactive and positive mindset with a ‘can do’ attitude that is contagious. 
  • High level of computer literacy – Opera experience preferred. 
  • Availability to work a 7-day rotating roster from 11pm to 7am is essential. 

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now