About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About QT
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?
About QT Melbourne
Woven into the city’s fabric, QT Melbourne is at the heart of the CBD’s cultural beat. Want to come into our fold? Show us your service-minded side and help keep luxury evolving across 188 industrial inspired rooms and signature dining from laneway to rooftop. We can’t wait to see what you’ve got.
About the role
As Night Manager, you will be the leader on duty, overseeing hotel operations and ensuring smooth and secure overnight shifts. You will be responsible for guest satisfaction, team leadership, security, and the financial close of the day. Your ability to problem-solve, provide outstanding service, and manage the unexpected will set you apart.
Your typical duties will include but won’t be limited to:
- Oversee the hotel’s overnight operations, ensuring all departments function smoothly.
- Be the primary point of contact for guests, handling requests, concerns, and ensuring a seamless stay.
- Supervise and support the night team, including reception and security.
- Ensure compliance with hotel policies and safety procedures.
- Handle emergency situations with professionalism and efficiency.
- Maintain high service standards aligned with QT Melbourne’s unique and vibrant brand.
- Welcoming our late arrival guests and farewelling our early departures.
- Maximising the guest experience as well as the safety and security of the property.
- Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction.
- Managing daily reconciliation of hotel outlets and completing daily revenue postings.
- Responsible for management and audit of physical keys. This includes the tracking of keys that are issued to employees or contractors, as well as the retrieval of keys when they are no longer needed. The goal is to ensure that all keys are accounted for and that access to the associated areas is properly controlled.
- Preparing and distributing relevant audit reports.
- Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately.
- Collating paperwork for departures and coordinate with the Front Office team.
- Responding to guest enquires and requests in a timely manner.
- Ensuring an effective handover of issues is conveyed at the start and end of each shift.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Previous experience in a hotel management role, preferably in night operations.
- Strong leadership and problem-solving skills.
- Excellent communication and guest service abilities.
- Proficiency in hotel management systems and financial reporting.
- A hands-on approach with a keen eye for detail.
- The ability to remain calm and make decisions under pressure.
- Experience in emergency and security procedures is highly regarded.
- Well-groomed, classy professional, we love big smiles.
- A fun personality with a welcoming presence.
- Enjoy being part of a team and have a hands-on attitude.
- People that love looking after people, and exceeding guests’ expectations
- Manual Driver’s License required.
- Proactive and positive mindset with a ‘can do’ attitude that is contagious.
- High level of computer literacy – Opera experience preferred.
- Availability to work a 7 day rotating roster from 11pm to 7am is essential.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.