Front Office | Listed 14 November

QT Newcastle – Duty Manager

Work type
Full time

About QT Hotels & Resorts

Excuse me… yes, you. Welcome to QT. Our hotels and resorts stretch from Sydney to Queenstown to Perth and now Newcastle. Each is unique, just like our 1999 people. Care to make it 2000?

Our passion is people, designers, housekeepers and chefs, DJ’s, engineers, porters, baristas and accountants. Together, we create a place of quirky luxury, where service is an art and an honor.

About QT Newcastle

Join our team and be part of the hottest hotel for our first ever regional QT property. Opened in June 2022, this newest kid on the block is transforming the CBD of Newcastle. Sitting pretty within a stunning heritage building and surrounded by bars, shops, eateries and a buzzing metropolitan vibe, QT Newcastle is where city life meets coastal charm. Boasting a signature restaurant and bar, plus a spectacular Rooftop bar with breathtaking views stretching across Newcastle Harbour and the Pacific Ocean. Great public transport will make your commute a breeze, centrally located in the East End Precinct of Newcastle’s CBD.

The Role

QT Newcastle is in the market an experienced and highly motivated Duty Manager. 

Reporting to the Front Office Manager, you will oversee the Front Office operations and continue to develop a high performing team delivering the QT signature service and the most unique experiences to our guests.

Key Responsibilities

  • This is a hands on position expecting you to work shifts on the front desk including AM, PM and Night Shifts
  • Anticipating and attending to guest’s needs during peak service periods.
  • Lead & support a service focused team, overseeing all aspects of the day to day operation.
  • Develop a strong team by implementing effective inductions, on-going training, delegation and feedback. 
  • Communicate effectively, with the ability to maintain policies, procedures, and be the ultimate liaison and ambassador for the hotel.
  • Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system.
  • Assisting with FIT and group reservations, 
  • Effectively manage guest feedback and handle complaints.
  • This role will have a huge focus on staff, guest and stakeholder management and planning. 

Skills & Experience

  • A passion for the service and hospitality industry, delivering a high standard of service to all guests.
  • Team player, with an outgoing and happy personality, working with and helping fellow colleagues at all times.  
  • Proactive and positive mindset with a ‘can do’ attitude that is contagious.
  • Working knowledge of a hotel property management system such as Opera Infrasys & Optii.

QT Life

We’re for the passionate. The progressive. We include. We nurture talent and promote internally. When you work here, you don’t just come to work, you bring yourself to work. Of course we love great food. Natural service. Beautiful art, elegant design. Cocktails. Music. Luxury. But people are what make QT. One. By. One. Are you? One, I mean? Let’s find out..

QT Benefits

  • Renowned for excellence in guest experiences, design and fine dining.
  • An ideas-driven, ever-evolving and rapidly expanding company.
  • We’re connected to our local creative and culinary communities.
  • Career growth through our Event Entertainment & Hospitality network.
  • Discounted movies at Event Cinemas & hefty accommodation savings.
  • CBD location, close to shops, entertainment and all public transport.
  • New hotel opening, be part of the opening team from planning to execution.

Apply now