About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About QT
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?
About QT Newcastle
Heritage on the harbour, QT Newcastle’s the newest QT on the block. Escape yesterday’s gravity and work amongst hospitality stars across our 104 guest rooms, Jana Restaurant & Bar and Rooftop at QT. With a breezy commute and CBD sea views, QT is calling for absolute Daymakers. How will you answer?
About the role
Are you a night owl? QT Newcastle is looking for its next Night Auditor, who challenges our expectations and brings new and exciting ideas to create exceptional guest experiences across our amazing spaces.
The successful individual must have outstanding problem solving skills and an excellent eye for detail. You will handle all guest queries and requests and ensure they are managed promptly and to an extraordinary standard. Previous Accounting or Night Auditing experience required.
Key duties include:
- Ensure opera and relevant software rolls day successfully each night.
- Complete reporting daily and ensure it is compliant.
- Achieve a high level of service that meets and exceeds guest expectations and handle complaints and problem solve so that they leave impressed and content.
- Develop and assist in training, creating procedures and implementing new initiatives.
- Manage and maintain hotel assets in Front Office areas and the hotel.
- Record and investigate the daily reconciliation of the hotel and outlets.
- Report generation and distribution within the hotel and stakeholders.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- A passion for the service and hospitality industry.
- Excellent customer relations, problem solving and communication skills
- To achieve a level of service quality that consistently meets and exceeds the expectations of guests.
- To assist, establish and implement training modules for Night Audit staff with particular emphasis on structured on-job-training.
- Proven experience within a hotel or similar experience, night supervisory roles ideal. Ability to work independently and make decisions under pressure.
- Excellent time management and problem solving skills.
- First-rate customer service and communication skills.
- Good computer skills including proficiency in Microsoft Office. Current RSA and NSW license preferred.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.