Food & Beverage | Listed 28 May

QT Singapore – Assistant Restaurant Manager

Location
Singapore
Work type
Full time
Brand
QT

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About QT 

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

About QT Singapore

QT Singapore is our latest and one of the most exciting new openings in our company’s history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

About the role

Assistant Restaurant Manager is responsible for F&B outlet events and activities, accountable for supervising daily operations, energizing day-to-day sales, maintaining quality service standards and cost control, labour costs, and adhering to all governmental regulations. Oversee and be responsible for staff development and training, work alongside the Restaurant Manager/F&B Director to oversee revenue generation and cost control issues.

 Key Responsibilities: 

  • Responsible for F&B Supervisor, F&B Executive and F&B Host / Hostess
  • Set an example by reporting to duty punctually dressed according to the Hotel’s dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times
  • Assist in leading the restaurant efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top-line revenue and profit
  • Provide a professional and courteous service at all times and ensure that all employees follow the example
  • Ensure that the place of work and surrounding area is kept clean and always organized
  • Act as a Manager in duty in the absence of the F&B Manager in the outlet
  • Be knowledgeable of all services and products offered by the Hotel
  • Understand thoroughly the concept of the outlet and assume training responsibilities as requested by F&B Manager
  • Have an understanding of the monthly profit and loss statement of the department
  • Conduct all outlet meetings in the absence of the F&B Manager
  • Perform upselling for all items offered by the department assigned as well as offering alternatives
  • Assist in communication within the outlet and attend daily/weekly outlet meetings with the Culinary Team and foster teamwork to constantly develop the F&B outlets for more success
  • Attend and contribute to necessary staff meetings, departmental training, and Hotel-initiated training scheduled
  • Be knowledgeable to operate the existing system based on the trained responsibility level as assigned in the department
  • Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting
  • Plan daily routine checklist and station division according to the work schedule
  • Assist the F&B Manager to produce outlet-specific reports and analyses for the monthly performance meeting
  • Attend all required training as described by the department
  • Attend daily pre-shift meetings with employees on preparation, guest profile, service, and menu served. 
  • Report incidents that require disciplinary actions immediately to the F&B Manager
  • Coordinate the review of the outlet’s operations manual updates annually as requested by the F&B Manager
  • Support activities and cooperation with the suppliers
  • To monitor quality of product food and service, grooming, attitude of staff
  • Assist in carrying out scheduled inventories of products and operating equipment 
  • Undertake reasonable tasks and secondary duties as appointed by the F&B Manager
  • Respond to any changes in the department as dictated by the Hotel management
  • Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to F&B Manager ensuring that the follow up is performed with the guest
  • Ensure that the opening and closing procedures established for the outlet are followed
  • To actively support the hotel’s policies and procedures as outlined in the training
  • manual and to ensure all staff follow these
  • Assign responsibilities to subordinates by implementing a multi-tasking principle and check their performance periodically

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Certificate from a recognized Hotel Training School (or Culinary Institution) or an appropriate amount of progressive work experience to waive academic qualifications
  • Valid WSQ Basic Food Hygiene Certificate
  • 2 to 4 years of working experience in a supervisor position in a 4 / 5-star category hotel.  
  • Knowledge of religious dietary requirements and Singapore Laws required. 
  • Services and kitchen production flow of Ministry of Environment standard required. 
  • Familiar with computer systems
  • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge to improve personal performance
  • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you
  • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals
  • Strong leadership, people management and training skills.  
  • Guest oriented and able to confidently build and exceed service standards
  • Thorough knowledge of service, cost control in F&B, labor controls, beverage menu writing, maintenance, merchandising, computer, and accountings  
  • Strong interpersonal skills and attention to details
  • Key strengths in people management communication and planning
  • Thorough knowledge of restaurant operations including food, beverages, supervisory aspects, service techniques, and guest interaction
  • Considerable skills in math and algebraic equations using percentages 
  • Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems
  • Able to work under pressure and deal with stressful situations during busy periods
  • Outgoing personality and able to work on rotating shifts, weekends, and Public Holidays 

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now