Front Office | Listed 28 May

QT Singapore – Director of Chaos

Work type
Full time

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About QT 

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

About QT Singapore

QT Singapore is our latest and one of the most exciting new openings in our company’s history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

About the role

The Director of Chaos assists the Front Office Manager in the operation and management of all Front Office to ensure quality standards and total guests’ satisfaction. This role efficiently streamlines guest experience the by providing exceptional service offerings at the frontline level.

Key Responsibilities:

  • To anticipate and exceed our guest’s expectations at all time
  • To represent the face and style of the hotel to be able to offer an enticing, warm welcome to all guests entering the Hotel
  • Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests
  • You are into what is cool for now and connect with the emotive and social drivers of visual presence You have your own style going on that reflects the ‘inner you’ and love to ‘play the part’ and be part of the show
  • Recognizes and acknowledges our loyal guests & welcome new ones upon arrival
  • To stay abreast of current Melbourne trends, experiences and product knowledge to create a customized experience every time.
  • Present on shift impeccably groomed and looking your best at all times
  • Perform according to best practice and procedural operations of the hotel
  • Have a proactive mindset in order to achieve success
  • Communicate effectively and professionally with all staff & management regularly
  • Assist in monitoring the health, safety and security of all guests and staff
  • Offer efficient service to enable our guests to enter a world of design & architecture, art, fashion, food and beverage & entertainment
  • Predict, plan and resolve any mishaps our guests to ensure a 5 star experience provided
  • To literally “direct” the guest through the “chaos” of service offerings including; valet service, porterage requirements, concierge expertise and through to picking up a key at reception; to enter a world of design & architecture, art, fashion, food and beverage & entertainment
  • Aware of VIP guests and their preferences to ensure preparations are made
  • Anticipate and exceed our guest’s desires at all times, igniting a sense of surprise and delight combined with inquisitive theatrical customer interaction
  • To undertake any other duties as required by Management

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects
  • 2 to 3 years of Front Office experience in the hotel, preferably with experience in a managerial role
  • Calm, efficient and organized
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
  • Thorough organization and supervisory skills.
  • Proficient in accomplishing tasks.
  • Able to work under pressure and deal with stressful situations during busy periods.
  • Conflict resolution skills.
  • Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
  • Ability to observe and detect signs of emergency situations

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now