Front Office | Listed 28 May

Qt Singapore – Guest Services Executive

Location
Singapore
Work type
Full time
Brand
QT

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About QT 

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

About QT Singapore

QT Singapore is our latest and one of the most exciting new openings in our company’s history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

About the role

As Guest Service Executive, you will ensure the satisfaction of guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. A Front Office Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. 

Key Job Responsibilities:

  • Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel
  • To anticipate and exceed our guest’s expectations at all times
  • Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests
  • identify and look after key VIP guests and deliver VIP Amenities for their stay
  • Resolve guest complaints by conducting thorough investigation of the situation and coming up with the most effective resolution 
  • Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place 
  • Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel 
  • Ensure our guests receive a fast, efficient and friendly check in and check out 
  • Ensure all guests’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained 
  • Preparation and co-ordination of group arrivals/departures
  • Participate regularly in training courses and put the skills learned there into practice 
  • Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly 
  • Have detailed knowledge of the fire, safety and evacuation procedures of the hotel 
  • Perform other duties assigned by the Front Office Manager or designates 
  • Respond promptly to guest requests for a supervisor or manager 

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects 
  • Previous Front Office experience in the hotel, leisure or retail sector would be an advantage 
  • Calm, efficient and organized 
  • Excellent personal presentation and communication skills 
  • A passion for delivering exceptional levels of Guest service 
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 
  • Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 
  • Ability to observe and detect signs of emergency situations 

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now