Food & Beverage | Listed 28 May

QT Singapore – Rooftop Bar Host/Hostess

Location
Singapore
Work type
Full time
Brand
QT

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About QT 

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

About QT Singapore

QT Singapore is our latest and one of the most exciting new openings in our company’s history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

About the role

A Rooftop Bar Host/Hostess is responsible to deliver an excellent Guest experience while working to achieve departmental targets. Responsible for anticipating the needs of attending patrons, maintain the established standard of service, and to adhere to the policies and procedures of the hotel.

Responsibilities:

  • Warmly greet and welcome guest upon arrival at the rooftop bar
  • Answering of phone calls from the rooftop
  • Efficiently manage reservations, ensuring prompt and accurate seating preference and requirements
  • Ensure that a high product standard and consistency is maintained all of the time
  • Maintain a harmonious relationship with other members of the service team
  • Maintain a clean and organized workstation, ensuring the rooftop presents an inviting and polished atmosphere for guest
  • Maintain an acceptable degree of knowledge to the selling product, rooftop layout and seating capacity to coordinate table arrangements to maximize guest satisfaction
  • Stay up-to-date with rooftop bar promotions, menu offerings and special events
  • Keep track of guest wait times, providing accurate estimates and regular updates to inform guests of their seating status
  • Manage guest queries in a timely and efficient manner 
  • Ensure compliance of brand standards 
  • Strive to achieve departmental targets 
  • Work collaboratively with the service team to ensure seamless communication, promptly addressing guest concerns or special requests
  • Comply with hotel security, fire regulations and all health and safety legislation 
  • Comply with local licensing laws 
  • Participate in all rostered theoretical and on the job training sessions
  • Assist with other assigned task as needed during peak hour.
  • Assist other departments wherever necessary and maintain good working relationships 

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects 
  • Valid WSQ Basic Food Hygiene certification 
  • At least 1 – 2 years’ experience working in the Food & Beverage industry or similar capacity 
  • Have a high standard of hospitality and service standard
  • Able to work under pressure in a fast-paced environroment
  • Great organizational skills with the ability to multi-task
  • Strong verbal and written communication skills
  • Proven objection handling, prospecting and negotiation skills.
  • Reliable, focused, and detail-oriented

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now