Reservations | Listed 22 May

Qt Sydney – Reservations Agent

Location
NSW
Work type
Full time
Brand
QT

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About QT 

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

About QT Sydney

Passionate with impeccable taste? Devoted to making the day? Bring your whole self to revel in QT Sydney’s lavish CBD scene. Serve up moments of surprise and delight across our luxurious rooms, spaQ, event venues and divine dining institutions like Gowings and Parlour. Extraordinary awaits you.

About the role 

Key responsibilities :

  • Answer and process all reservations enquiries individually and enthusiastically following the established Hotel communication guidelines
  • Communicate any guest special requests to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes
  • Have a full working knowledge of all current room rates and packages available at the Hotel
  • Ensure that the confidentiality of the hotel’s guest is maintained
  • To liaise with the Reservations Manager daily regarding occupancies to ensure average rate is maximized

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Previous experience in customer service roles, particularly in the hospitality industry, is advantageous.
  • Familiarity with reservation systems and hotel management software is beneficial.
  • Handling a variety of scenarios and learning from experience is key to becoming proficient in the role.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now