Leadership & Management | Listed 22 April

QT Wellington – Duty Manager

Location
New Zealand
Work type
Full time
Brand
QT

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About QT 

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

About QT Wellington

With gallery-inspired design and perks of quirk, QT Wellington will keep you inspired, guaranteed. Bring your passion for service to the harbourside home of Hippopotamus, Hot Sauce, luxurious guest rooms and artsy event venues. The epitome of edgy Welly creativity, at QT, you’re free to be you.

About the role

The Duty Manager co-ordinate and oversee the running of the hotel in the absence of Executive Management.  During hours where executive management is present, the Duty Manager form part of the Front Office Department.

The role requires a Full Class 1 Driver License Class and Liquor Controller Qualification (LCQ).

Key Roles & Responsibilities 

  • Take direction from the Rooms Division Manager and General Manager as well as maintaining a proactive approach.
  • Ensure all Liquor Licensing Laws are observed and complied with by all staff for the hotel’s Licensing Regulation requirements.
  • Follow and enforce the hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability. 
  • Ensure all incidents, injuries and hazards are reported, reviewed and preventative/corrective measures are taken.
  • Handle and report all guest comments and complaints with tact, diplomacy, urgency and a genuine sense of care.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • The ability to identify, analyse and resolve problems that may arise within the operations of the hotel.
  • Communicating effectively in a caring, fair and professional manner.
  • People focused providing leadership, guidance and assistance to colleagues where needed.
  • Guest focused, providing efficient, friendly and professional service to all guests.
  • Work together with trust and integrity with the aim to create a positive, professional environment of growth, development and profitability.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now