Housekeeping | Listed 31 October

QT Wellington – Housekeeping Supervisor

Work type
Full time

QT Wellington

The southernmost city of New Zealand’s North Island, Wellington is the nation’s capital and arts and culture hot-spot. Our QT is dripping in art, color and creativity, inviting guests and foodies to dine at the extraordinary Hippopotamus, get spicy at Hot Sauce Asian Eatery or mingle in the opulent Lobby Lounge. Work for QT, explore NZ. Simple!

The Role

The Housekeeping Supervisor forms part of the Housekeeping team and is responsible for supervising and training team members whilst assisting the Executive Housekeeper with operational managerial duties.   

Key Roles & Responsibilities 

  • Take direction from Executive Housekeeper as well as maintaining a proactive approach.
  • Understand and implement ways to achieve targets within the department.
  • Direct and supervise Room Attendants, Houseman and/or Laundry Attendants to ensure a high level of productivity within the department at all times.
  • Ensure a full understanding of Room Attendants, Houseman and Laundry Attendants responsibilities in order to cover this position in their absence.
  • Be a brand ambassador for the hotel as well as Event Hospitality & Entertainment.
  • Converse with and acknowledge guests in a professional manner as they move through the hotel.
  • Anticipate and attend to guest requests and/or comments in a timely manner and ensure to communicate any problems with the Executive Housekeeper and/or Duty Manager to assist with a solution.
  • Take effective action to resolve any foreseen problems to prevent complaints.
  • Be fully conversant with the hotel facilities and services in order to promote the hotel, answer any queries from guests and also provide sufficient training to team members.
  • Assist, recommend and implement training of new Housekeeping team members with emphasis on structured on-the-job training.
  • Ensure the accurate record keeping of all training checklists to ensure that all training aspects are documented, tracked and reviewed regularly.
  • Support and actively cultivate an environment of positive service within the department to ultimately achieve a level of service quality that consistently meets and exceeds the expectations of guests and team members.
  • Warrant an effective system of quality control by utilising shift checklists, revision of procedures and implementation of standards.
  • Monitor and report on the morale of the team.
  • Provide feedback and practical suggestions on how to increase team morale, team development and service levels in order to ultimately achieve overall better results.
  • Assist the Executive Housekeeper with monitoring daily attendance, time keeping and over all department productivity.
  • Assist the Executive Housekeeping with operational duties such as complaints, rostering, inducting new team members, health and safety, all aspects of stock controls etc.
  • Follow and enforce the hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability. 
  • Actively stay up to date with hotel and EVENT information, objectives, policies and procedures.  Ensure to communicate any and all of the updates or changes to the team and/or affected departments.
  • Assist the Executive Housekeeper to ensure effective control over stock levels and costs and completing stock takes on a regular basis.
  • Actively seek and implement ways to prevent pilfering and/or wastage of stock items.
  • Carries out room checks to ensure quality and brand standards.
  • Monitors rooms for pest control, carpet and curtain cleaning.
  • Follow all checklists/tasks efficiently and report any difficulties immediately to the Executive Housekeeper.
  • Manage the lost property procedures and ensures the safe keeping of items until they can be returned to the guests.
  • Report and follow up on any and all maintenance issues immediately to ensure speedy repairs.
  • Co-ordinate with the Maintenance and Front Office departments regarding room status and following up on any outstanding repairs.
  • Ensure that the use of all equipment and chemicals are in accordance to the Standard Operating Procedures as well as Health & Safety procedures.
  • Ensure the protection and maintenance of all operating equipment.
  • Report any and all unusual, different or abnormal situations seen in or around the hotel straightaway.
  • Look out for and report any potential health and safety hazards to the Duty Manager or Maintenance Manager.
  • Contribute to cost control through energy conservation, correct storage of all materials and use of equipment as per operation standards and manufacturer’s specifications.
  • Give assistance and support to other departments and/or colleagues when needed.
  • Attend and participate in all scheduled meetings, training and development programs.

Behaviors & Attributes

  • People focused providing leadership, guidance and assistance to colleagues where needed.
  • Guest focused, providing efficient, friendly and professional service to all guests.
  • Physical fitness to cope with a labour-intensive operation.
  • Work together with trust and treat all guests and colleagues from all cultural groups with respect.

QT Benefits

Renowned for excellence in guest experiences, design and fine dining. An ideas-driven, ever-evolving and rapidly expanding company. We’re connected to our local creative and culinary communities. Career growth through our Event Entertainment & Hospitality network. Discounted movies at Event Cinemas & hefty accommodation savings. Located in Wellington’s stunning cultural precinct on the water… sounds good right?!

Apply now