About the business
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About the role
Rydges Camperdown is a 146 rooms hotel located just minutes from the Sydney CBD. We are seeking applications from a highly motivated and enthusiastic individual to take on a casual role of Night Auditor within our Front Office team.
The Night Auditor is a key member of the Guest Services team and is responsible for the overnight operations of the hotel. This includes verifying the accuracy of guest accounts, reconciling and balancing charges/revenue. You will also assist with all aspects of guest services, from check-ins and check-outs ands luggage and any other service that a guest may require. You will be reporting directly to the Front Office Manager.
A professional attitude and absolute passion for customer service is vital for success in this role, as well as time management and sound problem solving skills. Your day-to-day tasks will look like;
- Liaising effectively with the accounts department any necessary information.
- Confident to complete the night audit reports thoroughly and accurately.
- Understanding of security and hotel operations overnight.
- Immaculate personal presentation.
- A passion for delivering exceptional, pro-active customer service.
- Excellent communication and time management skills.
- Confidence & ability to work autonomously
- You will create memorable experiences for our guests with your exceptional guest service skills.
- A positive can-do attitude
Benefits & perks
- Renowned for our refreshingly local, down-to-earth experiences.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- A natural leader with a ‘hands on’ approach,
- Insists on leading by example
- Strong problem solving skills
- Excellent verbal and written communications
- Excellent presentation and grooming standards
- Flexible working hours including nights, weekends and public holidays
- Previous hotel supervisory experience and
- Opera experience will be highly regarded
- A background in Hotel Front Office operations or prior experience in similar role
- Availability to work 2 overnight shifts per week across a 7 day rotating roster.
- Knowledge of Opera PMS will be highly regarded.
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