Reservations | Listed 06 June

Rydges Esplanade Resort Cairns – Reservations Agent

Work type
Part Time

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Rydges 

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. 

About Rydges Esplanade Resort Cairns

Endless career opportunities await at Rydges Esplanade Resort Cairns. Located on the esplanade, within walking distance of the city and stunning views of the Coral Sea, this resort is a lush tropical escape, boasting three pools, two tennis courts and fantastic dining options. It’s time to make your move.

About the role

As Reservations Agent you will manage bookings for the hotel from sourcing new business, converting leads/bookings, and being the dedicated liaison between customer and the Hotel. You will maximise short and long term performance in line with the annual business and strategic sales and marketing revenue plan as well as the assisting the front office team when required.

Key Responsibilities:

  • Maintain your self appearance in accordance with the hotel’s grooming standards.
  • Maintain a harmonious relationship with other members of the service team.
  • Acquire a full knowledge of the hotel’s service policies and procedures.
  • Maintain superior levels of service to hotel guests.
  • Adhere to all established cashiering policies and procedures.
  • Ensure the protection and maintenance of all operating equipment.
  • Give assistance to other departments when required and particularly Front Office.
  • Perform any other duties as directed by supervisor / manager.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Must be available/flexible to work any days Monday – Friday.  
  • Working knowledge of Hotel PMS (Opera), Microsoft Office.
  • Opera PMS experience is highly regarded.
  • Excellent verbal and written communication.
  • Attention to detail critical.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now