Front Office | Listed 19 September

Rydges Fortitude Valley – Guest Services Agent

Work type

About EVT

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.

About Rydges

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.

About Rydges Fortitude Valley 

A stunning blend of heritage and lively entertainment, Rydges Fortitude Valley is at the heart of it all. Want to join the team that passionately brings the local Brisbane experience alive with an urban sense of flair and a twist of rural charm every day at this 4.5-star hotel? Now’s your chance!

About the role

We are looking for an upbeat and friendly Guest Service Agent with a love for all things customer service. People are your passion and building rapport comes naturally to you which will assist in creating memorable guest experiences. Your strength lies in your attention to detail and strong communication to ensure each guest stay is perfect! 

Benefits & perks

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.

  • Incredible team member discounts from your first day on-the-job. 
  • 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more. 
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
  • Awesome winter and summer savings and discounts at Thredbo. 
  • Rapid career growth opportunities through our EVT network. 
  • Local community involvement, volunteering and charitable giving.  
  • Australia and NZ’s largest and most diverse experiences company.  

Skills & experience

To be successful in this role you will be reliable, hardworking individual who will possess the following skills:

  • Exceptional customer service and communication skills
  • Extremely  professional telephone & email etiquette
  • Be flexible and adaptable to a shift working roster which includes weekends and night shifts
  • Professionally mannered
  • Exemplary levels of personal and workplace presentation
  • Previous exposure and understanding of OPERA property management system
  • A can-do and willing attitude
  • The ability to work in a strong team-focused environment
  • The ability to show initiative and workplace initiative
  • Experience in a similar role or position
  • The ability to multitask

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here  

Apply now