About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Gold Coast Airport Hotel
Take your career to new heights at Rydges Gold Coast Airport. Offering 192 coastal view or concourse view rooms is the Gold Coast’s first and only airport hotel, just steps away from the beachfront and fit with resort-style facilities. The coast is calling; we can’t we’d love to hear from you.
About the role
Our GSAs are responsible for managing guests in the hotel from booking through to check out.
This role suits an energetic, passionate and detail-oriented personality who is excited by giving great guest experience. To thrive in this role, you will have a can-do attitude, strong administration skills, an emphasis on customer service and a passion for Hospitality/Tourism.
Rydges GCA is a very dynamic, fast paced environment and the day can be turned on its head in the matter of minutes so composure and working under short lead pressure are part of the role.
Key Responsibilities
- Be the first point of contact and greet guests with a warm welcome every time
- Provide exceptional guest service by responding to guest requests efficiently and courteously
- Attend to the arrivals and departures of everyone visiting the hotel
- Maintain a high level of professionalism and accuracy with all accounting functions
- Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
- Actively resolve guest issues and challenges presented on shift
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Impeccable grooming and presentation
- Excellent organisation and time management
- An energetic, team-focused and can-do attitude
- Enthusiasm to connect with guests and to hear their story
- Exceptional communication skills both written and verbal
- High level of computer literacy
- The ability to work across a 7-day roster – evenings, mornings and weekends
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.