About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Melbourne
Located in the vibrant Melbourne theatre district, urban sophistication meets warm local hospitality at Rydges Melbourne. With a passion for guest service worthy of a standing ovation, and show-stopping onsite facilities, be part of a team dedicated to crafting an unforgettable experience. It’s your time to shine, make your move.
About the role
- Overall accountability for the people, product, service, and upkeep of department.
- Continually analyse and assess performance of the outlets against its stated objectives; formulate strategies and enact remedies as appropriate.
- Work in conjunction with F&B, Sales, and marketing teams to formulate and strategies business and sales ideas – Explore opportunities through research and early activations.
- Assist F&B Director with staff recruitment, training and rostering of front-of-house staff in order to ensure guest expectations are exceeded at all times,
- Monitor production from the bar & kitchen to ensure high beverage & food standards for all guests.
- Oversee financials across wage, beverage, maintenance and expenses in line with budget and targets. Maximise bottom line profit.
- Manage all points of the client experience onsite including greeting on arrival, all food and beverage service and farewell on departure. Represent Rydges in every interaction.
- Implement efficient SOP’s, opening and closing procedures, various checklists required for service, ensuring standards are maintained at all times. Maintain formal training plans, and conduct “on the job” training sessions for Front of House staff & your leadership team
- Maintain a daily, weekly and monthly inspection check for all areas. Ensure proper follow up to attain maximum cleanliness and security. Record and communicate any maintenance and cleanliness issues – Commence monthly walkthrough with key stakeholders.
- Manage internal event communications, attend run sheet meetings and ensure clear communication, coordination & direction for all departments.
- Manage in-house audio/visual, ensuring all equipment is maintained to the highest standard.
- Manage required stationary, equipment and stock for the execution of events, ensuring all items are presented in line with Rydges professional presentation standards.
- Maintain a strong teamwork ethic including a willingness to assist other departments as required.
- Ensure event feedback is passed back to relevant departments for on day or post event action.
- Keep ahead of market trends & conditions to establish and develop initiatives enhancing guest experience & maintaining competitive edge.
- Maintain a favourable working relationship with peers to foster and promote a co-operative and harmonious working environment.
- Think outside the box to ensure we provide exciting and fun experiences.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Previous experience in a similar role as Conference & Events Operations Manager or Assistant Manager within hotels or events industry.
- Someone who will get their hands dirty and lead by example
- Ability to work in a fast paced and busy environment
- Ability to be build rapport easily with customers, key partners and suppliers
- Excellent time management & organisational skills
- Strong written and verbal communication skills
- Hold a current RSA certificate
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.