Front Office | Listed 08 March

Rydges Melbourne – Guest Services Agent

Work type

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Rydges 

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. 

About Rydges Melbourne

Located in the vibrant Melbourne theatre district, urban sophistication meets warm local hospitality at Rydges Melbourne. With a passion for guest service worthy of a standing ovation, and show-stopping onsite facilities, be part of a team dedicated to crafting an unforgettable experience. It’s your time to shine, make your move.

About the role

Key responsibilities:

  • To represent the face of the hotel to be able to offer an enticing, warm welcome to all guests entering Rydges Melbourne
  • To execute best practice of all hotel procedures and policies at all times
  • To maintain a proactive and positive approach to the role in order to achieve success
  • To communicate effectively and professionally with all staff & management
  • To be aware of health & safety practices, hotel security for both guests and staff
  • To assist in predicting, planning and resolving any mishaps, to ensure an exceptional experience is provided
  • To check aid our guests through the check-in process, ensuring they’re able to have the full Rydges Melbourne Experience
  • You work together with the Front Office Team to anticipate and deliver an exceptional experience to all guests. 
  • You report to the Duty Managers and collaborate with all departments, including but not limited to: Management, Housekeeping, Laundry, Sales, Reservations, Telephonists, Maintenance and all Food & Beverage; to execute stunning service to your guests.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

Refreshingly local, we’re after a Guest Service Agent to provide guests with world class customer service, solve problems and fit in to our pre-existing “Can Do” culture. 

Sound like you? Throw your hat in the ring to make Rydges Melbourne the talk of the town.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now