Rydges Mount Panorama Bathurst – Night Auditor / Guest Service Agent
About the business
Rydges Mt Panorama is situated trackside at Mt Panorama only 5 minutes from the centre of Bathurst. The hotel has 131 rooms varying from hotel style to apartments. Chicane restaurant serves breakfast and dinner daily. There is also a number of function rooms. Our guests range from the travelling corporate to leisure and of course the car racing enthusiasts. We hold a number
About the role
Looking for someone to work every 2nd Sunday evening shift 11pm to 7am and then other hours during the week as part of our Front Office team.
Ensure the highest level of customer service is offered and maintained at all times to our guests. Provide efficient service for guest registration and departure. Handling guest requests throughout your shift.
Cross checking and balancing of work completed during the day for all outlets in the hotel
Maintain strict security procedures to ensure guest confidentiality and safety
Completion of daily reporting of financial results
Benefits and perks
Accommodation discounts in Australia and New Zealand
Opportunity to transfer in an Australia wide company
Skills and experience
Previous Night Audit role or Reception role preferred
Ability to work 11pm-7am shifts as requsted.
Analytical and love for numbers and reporting
Proficient in Excel and enjoys learning computer programmes
Experience with Opera is preferred but not essential
Excellent communication and time management skills
Problem solving and ability to resolve guest issues