Rydges North Sydney – Duty Manager
About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges North Sydney
Rydges North Sydney is a classic 168 room hotel, nestled in the heart of North Sydney – our hotel emerges as a contemporary sanctuary. This newly transformed hotel is an ideal base for guests arriving for business, leisure, or family escapades. Located just a stone’s throw from picturesque Sydney Harbour, it provides a tranquil retreat with easy access to the bustling CBD.
About the Role
We are looking for an experienced Duty Manager to oversee the day-to day operations of the hotel and drive excellence in guest service. Some key responsibilities of this hands-on role are:
- Ensure the team is customer focused, being proactive in identifying customer needs
- Welcome and assist with all guest arrivals, departures and requests
- Actively resolve guest issues and challenges presented on shift, including responding to guest feedback
If you are a detail and system orientated person with sensational customer service skills, who genuinely gets a kick out of making the day better for others, we want to hear from you.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Experienced in leading a shift
- Outstanding written & verbal communication skills.
- The ability to multi-task as well as work under pressure.
- A team player, with flair for sales.
- Impeccable attention to detail.
- Experience with Opera PMS will be highly regarded.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.