Front Office | Listed 06 February

Rydges Norwest – Front Office Manager

Work type
Full time

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Rydges 

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. 

About Rydges Norwest

Situated in the thriving business hub of Norwest Sydney, with extensive guest facilities and a focus on delivering exceptional local hospitality is Rydges Norwest Sydney. Explore endless career opportunities in this vibrant and dynamic work environment and be part of our Norwest success story.

About the role

As the Front Office Manager your job will be to motivate your team to deliver memorable guest experience’s. With a focus on delivering first class customer service you will ensure that every interaction reinforces our brand values and enhances our reputation for excellence. Your proactive problem-solving and exceptional communication skills will foster an environment where guests feel valued, issues are swiftly resolved, and the standard of service consistently exceeds expectations.

  • Manage all front desk operations, handle guest issues, and oversee reservations.
  • Handles guest inquiries, complaints, and ensures a high level of guest satisfaction.
  • Leads and motivates the front office team, responsible for their training and performance.
  • Coordinates with other hotel departments to ensure seamless service delivery.
  • Contributes to the hotel’s financial goals by managing resources effectively and driving revenue through strategic initiatives.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • At least 2 years as a Front Office Manager or Front Office Duty Manager role.
  • Sound understanding of functionality of hotel property management systems. Preferably Opera.
  • Experience with online booking platforms and the ability to quickly adapt to new technologies.
  • Strong problem-solving and decision-making skills needed, particularly under pressure.
  • An understanding of achieving financial targets and cost management.
  • Able to manage department rosters atleast two weeks in advance.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here   

Apply now