About the Business
Rydges Norwest Sydney located minutes from the Norwest Metro & directly off Windsor Road offers 132 accommodation rooms, 7 Function spaces and a 80 seat restaurant.
Located in the Norwest Business park, the hotel has easy accessibility from both the M2 and M4 as well as offering complimentary parking for all guests and staff.
Rydges is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you. We’re for making the day better. We include. We nurture talent and promote internally.
About the Role
As the Front Office Manager your job will be to motivate your team to deliver memorable guest experience’s. With a focus on delivering first class customer service you will ensure that every interaction reinforces our brand values and enhances our reputation for excellence. Your proactive problem-solving and exceptional communication skills will foster an environment where guests feel valued, issues are swiftly resolved, and the standard of service consistently exceeds expectations.
- Manage all front desk operations, handle guest issues, and oversee reservations.
- Handles guest inquiries, complaints, and ensures a high level of guest satisfaction.
- Leads and motivates the front office team, responsible for their training and performance.
- Coordinates with other hotel departments to ensure seamless service delivery.
- Contributes to the hotel’s financial goals by managing resources effectively and driving revenue through strategic initiatives.
Benefits & Perks
- Renowned for our refreshingly local, down-to-earth experiences.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & Experience
- At least 2 years as a Front Office Manager or Front Office Duty Manager role.
- Sound understanding of functionality of hotel property management systems. Preferably Opera.
- Experience with online booking platforms and the ability to quickly adapt to new technologies.
- Strong problem-solving and decision-making skills needed, particularly under pressure.
- An understanding of achieving financial targets and cost management.
- Able to manage department rosters atleast two weeks in advance.
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