Front Office | Listed 02 March

Rydges Norwest Sydney – Guest Services Agent

Work type

About Us

Rydges Norwest Sydney is a traditional hotel with 132 guest rooms, great bar and restaurant for guests and locals, and boasts 7 creative function rooms. We are looking an experienced hospitality staff member to join our Front Office team in a Full Time position.

About You

Reporting to the Rooms Division Manager, the role of the Guest Services Agent involves creating a memorable experience for our guests. The role is diverse and empowering in the fact that it offers both face-to-face time with every guest,  detailed tasks and being part of an amazing fun-loving team.

The successful applicant must able to:

  • Be empowered by being the first point of contact
  • Ensuring immaculate presentation of hotel entry and reception
  • Impeccable level of personal presentation.
  • Proven track record in delivering excellent customer service.
  • High level of planning and organisational skills.
  • Excellent attention to detail.
  • Ability to work under pressure whilst prioritizing and managing time to meet tight deadlines.
  • Excellent written and verbal communication skills with the ability to deal with people at all levels in an organisation.
  • Resilient, with the ability to achieve and excel under pressure
  • Excellent communication & negotiation skills.
  • You are able to work shift work which involves various shifts including Evenings, Weekends and Public Holidays.
  • Knowledge of the Opera Property Management system preferred but not essential.


Besides having the dream job and working with a cool gang you will also get…

  • Enjoy 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Work for Australia and NZ’s largest and most diverse experiences company
  • Free staff parking
  • Easy access to public transport & main motorways

Skills and experience

  • Would be good to have a valid First Aid Certificate and RSA, but we can set you up too.
  • Know when to do what and be a master of multitasking.
  • Build a relationship with anyone coming through the door from guest, supplier or your fellow superstar
  • Look great at all times in your new uniform
  • Be detailed, genuine and real
  • Be flexible
  • Have a glimmer in your eyes and a bounce in your step!

Apply now