Leadership & Management | Listed 06 July

Rydges Palmerston – Executive Assistant Manager/ Operations Manager

Work type
Full time

About the business

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.

About the role

Working under & directly supporting the General Manager in all aspects of the Hotel’s daily operations particularly in the GM’s absence.

In this newly created ‘hands on’ role, the Assistant Manager would have a broad range of responsibilties including:

  • Assisting the GM by overseeing the daily operations of the Hotel and ensuring that all departments are working towards the same goals. 
  • Supporting, working with and constantly inspiring every team member in all departments. 
  • Ensuring high levels of customers satisfaction through excellent service
  • Direct hands on support of the Food & Beverage management team to ensure smooth operation of all outlets including conferencing. 
  • Assisting F&B team with Stock control & ordering as required. 
  • Assisting Front Office Team with daily tasking.
  •  Oversight and control of various aspects of the hotel’s accounts specifically A/R, weekly banking & cash control.
  • Being on-site and providing ‘coverage’ in the GM’s absence including weekends.
  • Maintaining a relationship with the Hotel owners.
  • Lead, recruit, train, motivate and coach a high performing team
  • Report on business performance, sales, new initiatives and relevant issues
  • Keep up to date on new products, services & industry trends

Benefits & perks

  • Incredible team member discounts from your first day on-the-job. 
  • 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more. 
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
  • Awesome winter and summer savings and discounts at Thredbo. 
  • Rapid career growth opportunities through our EVT network. 
  • Local community involvement, volunteering and charitable giving.  
  • Australia and NZ’s largest and most diverse experiences company.  

Skills & experience

  • Experience in a similar role or ready to step up into a challenge.
  • A career minded hospitality professional
  • Knowledge of Opera PMS & Micros is essential
  • A passion for Food & Beverage with hands on abilities and a valid RSA
  • A solid grasp on Hotel accounts processes 
  • Strong leadership skills
  • Excellent customer service & communication skills
  • Motivated and with a positive attitude
  • Good decision-making and commercial savvy

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Apply now