About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Palmerston
The open-plan meets open-air atmosphere of Rydges Palmerston Darwin welcomes in the best of the tropical outdoors, creating the perfect Top End urban oasis, with plenty of stylish airy space and sophisticated conveniences. Start your next chapter with a team that creates unforgettable experiences for each and every guest.
About the role
Our Duty Manager’s position is ideally suited to a natural leader who has a keen eye for detail and the ability to drive service at every level. This position will play a key role in the Front Office where you will have the ability to work closely with The Front Office Manager to implement and maintain a high standard of customer service in all areas of our operation.
Key responsibilities :
- Work various shifts which includes working evenings and weekends
- Provide five star customer service in a busy working environment
- Have excellent communication skills with guests, management and team members
- Assist in the management of all departments while on shift
- Have excellent personal presentation
- Monitor hotel presentation and staff grooming whilst on shift
- Be one step ahead of the guest, knowing what they need before having to ask
- Be extremely team orientated
- Have an eye for detail
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Experience in a similar role, within a 4 or 5 star environment
- Must have a strong hotel management background with exposure good knowledge of reservations, accounts, complaint handling & problem solving.
- Experience using Opera PMS is necessary.
- Proven background in front desk and reservation operations
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.