Front Office | Listed 20 November

Rydges Port Macquarie – Front Office Duty Manager

Location
NSW
Work type
Full time
Brand
Rydges

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About Rydges 

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service. 

About Rydges Port Macquarie

Make your next career move with Rydges Port Macquarie. Situated within a paradise of natural attractions and moments away from this vibrant port city CBD, it’s the perfect destination hotel. An easygoing experience of convenience and comfort, now’s your time to join our team and help craft unforgettable guest moments.

About the role

We are currently seeking a Front Office Duty Manager to join our team.

A snapshot of the responsibilities associated with the position include: 

  • Leading and overseeing daily operations across various departments: Housekeeping, Restaurant, Kitchen, Front Office, Conferencing, Events, and Management.
  • Ensuring an exceptional welcome and farewell experience that aligns with brand standards, while managing accurate check-in and check-out procedures.
  • Mentoring and developing team members to maintain our high service standards, with a focus on driving our culture and ethos through all aspects of the role.
  • Managing day-to-day hotel operations in the absence of the Senior Leadership Team, acting as the senior manager on shift.
  • Supporting the Rooms Division Manager and Senior Leadership Team in creating and implementing policies and procedures, preparing rosters and schedules, and auditing financial performance to drive success.
  • Collecting feedback and maintaining a “guest-first” attitude to ensure satisfaction and resolution of issues.
  • Managing reservations, commissions, and other revenue/expense tasks to optimise performance.
  • Ensuring compliance with standards, procedures, and policies for consistency in service delivery and operations.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

  • Incredible team member discounts from your first day on-the-job.  
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.  
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.  
  • Awesome winter and summer savings and discounts at Thredbo.  
  • Rapid career growth opportunities through our EVT network.  
  • Local community involvement, volunteering and charitable giving.   
  • Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

  • Previous management or leadership experience in hotels or resorts (preferred but not essential).
  • Experience with Night Audit (preferred but not essential).
  • Ability to work a 24-hour rotating roster.
  • A strong commitment to delivering exceptional customer service at all guest touch points.
  • Excellent communication skills and the ability to collaborate with various stakeholders.
  • Ability to generate, analyse, and understand financial reports, with a proven track record of meeting targets and achieving goals.
  • Ability and proven record of proactively owning and resolving issues. 
  • Working knowledge of Revenue Management and a proactive approach to operational decision-making to maximise revenue.
  • Ability to work both independently and as part of a team, while staying proactive with daily tasks and responsibilities.
  • Attention to detail and a commitment to maintaining high standards.
  • Experience in writing and implementing effective policies and procedures.
  • Knowledge of OPERA PMS and ORS (preferred but not essential).

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now